Frequently Asked Questions

Everything you need to know about our high-performance gear and services.

What kind of materials do you use for your tactical apparel?

We use premium, mission-ready materials including Mil-Spec Cordura, ripstop fabrics, and high-tenacity nylon to ensure maximum durability and performance in the field.

How long does shipping take for domestic orders?

Standard domestic shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy for tactical gear?

We offer a 30-day return policy on all unworn and unused items with original tags attached. Please note that certain customized gear may be final sale.

Do you offer professional or bulk discounts?

Yes, we offer specialized pricing for military, law enforcement, and first responders, as well as bulk discounts for agency procurement. Please contact our support team for verification.

How should I care for my Carcajou Tactical clothing?

To preserve the integrity of technical fabrics and coatings, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid bleach and fabric softeners.

Can I modify my order after it has been placed?

Because we aim to process orders as quickly as possible, modifications can only be made within one hour of purchase. Please contact us immediately if you need to change your size or shipping address.